FAQ

Do you have any question,We're happy to be at your service.

WHICH COUNTRIES DO GENTWIN EXPORT TO?

Our products export to all over the world, such as: North America (USA), Africa (South Africa), Europe (Germany, Netherlands, UK, Norway, etc.), Middle East (Israel), Asia (Japan, Korea, Thailand, Singapore, Malaysia, India, Taiwan and so on).

HOW ABOUT THE SHIPMENT?

Sample order (Small quantity, small weight and volume; shipped by Express): By Express, EXW trading term.
Bulk order (Big quantity, big weight and volume; shipped by forwarder): FOB SHANGHAI trading terms, customers can choose sea-freight or air-cargo, or we can advance the freight cost or insurance fee (that is CFR OR CIF trading terms).

HOW ABOUT THE PAYMENT?

We can offer you a quotation with FOB or CIF or CNF or other trading terms. Standard payment term (Bulk order): 30% deposit once place the order, 70% before shipment, all payments are accepted by T/T.

THE ADVANTAGES COMPARED WITH OTHER COMPANIES?

Gentwin owns many patents including Invention patent, Utility patent, etc. President and engineers have decades of heat transfer technology research and development experience, and international advanced technology. As a manufacture supplier, Gentwin owns its factory and production lines guarantee the production capacity and products quality, even more a better price.

HOW CAN GENTWIN GUARANTEE THE QUALITY OF PRODUCTS?

We have a complete producing and testing experiment, including Goniophotometer, Helium Mass Spectrometer Leak Detector, Data Collector (collect the testing temperature data), CNC produce center, production line for lights assembly.
We have professional and complete QC procedure and a sound management system: Purchase chain with IQC; production chain with standard IPQC (Self-checking & mutual-checking) as well. Make sure OQC before shipment (International QC standard).

HOW ABOUT THE PRODUCTION CAPACITY PER YEAR?

400,000 sets per year can meet different demands from different customers.

DOES GENTWIN HAVE ANY CERTIFICATES?

ISO9001, CE and RoHs certificate.

ARE ANY CUSTOMIZED PRODUCTS AVAILABLE?

Yes, We offer customized service, such as OEM, ODM, etc.

WHAT FIELDS DO OUR PRODUCTS APPLY TO?

Gentwin LED lights are for both Indoors and outdoors, including Industry lights, landscape lights, stadium lights, stage lights, fishing lights and so on.

WHAT PRODUCTS DOES GENTWIN SALE?

Main Products are LED lights heat sink, LED lights, including Heat sink, LED high bay lights and LED flood lights, LED high bay housing, LED flood lights housing and so on. Mean while we offer cooling solution and products for other industry as well, such as IGBT heat sink, module heat sink for special mainframe computers.

IS GENTWIN A MANUFACTURER OR A TRADING COMPANY?

We are manufacturer with automatic production and our own factory, thus ensuring quality, quantity and lead time of the product with inexpensive price.

HOW LONG CAN I GET A QUOTATION AFTER MY INQUIRY?

We will reply you within 12 work-hours once we get your inquiry.

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